Unless otherwise noted on the product page, product warranty is 12 months starting from the date of shipment.
|WITHIN TWO MONTHS AFTER SHIPMENT||DEFECTIVE ITEM(S) REPLACED AND SHIPPED FREE OF CHARGE||GREEN ZONE OF WARRANTY|
|THREE TO TWELVE MONTHS AFTER SHIPMENT||DEFECTIVE ITEM(S) REPLACED FREE, SHIPMENT CHARGE INCURED||ORANGE ZONE OF WARRANTY|
|OVER TWELVE MONTHS AFTER SHIPMENT||DEFECTIVE ITEM(S) WILL BE ASSESSED, FEES FOR REPAIR MAY APPLY, SHIPMENT CHARGE INCURED||RED ZONE OF WARRANTY|
Within 2 months after shipment :
Upon returning item to us, defective items are replaced and shipped back to customers for free. Proof of purchase is required.
3 to 12 months after shipment :
Upon returning, defective items will be repaired/replaced and shipped back to customers for free. Return shipping will not be reimbursed.
After 12 months :
You may still send any defective products back to us. Shipping charges apply both ways. We will assess the problem and depending on the problem, fees may apply. We will contact you before committing repairs.
- Consumables including but not limited to brushes, depletion of disposable or primary batteries, etc.
- Parts naturally exposed to tear and wear including but not limited to puffs, brushes, etc.
- Damages or degradations caused by improper operations including but not limited to torn cables, blown fuses, buttons due to improper use, etc.
160 Paya Lebar Road
Orion building #04-04