160 Paya Lebar Road, #04-04 Orion Building, Singapore 409022

Monday - Sunday : 9:00am - 6:30pm

Returns & Exchanges

At Expressions, we accept refunds and exchanges within 60 days of purchase. 

Reason for Return:  Return/Exchange Claim Filed By: Follow Up From Expressions:
Broken/Damaged Item Within Two Weeks of Delivery Date Exchanged for an Identical Functioning Product.
Incorrect Item Delivered Within Two Weeks of Delivery Date Shipment of Correct Item, Return Shipment of Incorrect Item.
Unsatisfied with Return Within 60 Day Money Back Guarantee Refund of your order total (less return shipping) 3-5 days after receive returned Item.

 

Returns:

We offer a 60 day money back guarantee on all our products. Should you be unhappy with your product/device, you can return the undamaged items to us within 60 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. In addition, the product must be in the original packaging as well as it's accessories.  To complete your return, we require a receipt or proof of purchase.  

All shipping and handling charges do apply for returns if we are not at fault.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 60 days after delivery. Products/Devices were not modified, changed or altered in anyway. Consumables do not qualify for returns if they’re opened. Customized and wholesale/volume orders depend on a case by case basis.

Expressions guarantees customers will receive their orders safely. However, in the event any product/device is defective, we will replace it and cover all shipping charges incurred by you. You’ll need to reach us within five days of delivery to get an RMA and ship the product(s) back by way of the cheapest method possible. 

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7  days.

Late or missing refunds:

If you did not receive your refund, please check your bank account first followed by contacting your credit card company. Refund may take up to 15 days for processing. If you still have not received your refund, please contact us at enquiry@exps.co

Exchanges:
We only replace items if they are defective or was delivered damaged.  If you have an item that you need exchanged with another of the same product.

Shipping:

If you are planning to make a new buyer must contact us to request for a return label. Return labels will not be mailed. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty

All products have a 1 year warranty from the shipment date, unless noted otherwise on the product/device page.

After 3 months of being shipped – Spoiled items will be replaced and sent back to customers free of charge. There will be no reimbursement of shipping. 

Depending on the issue at hand, there maybe fees for repairing. Before commencing repairs, our customer service will get in touch with you. 

Non-Covered Standard Warranties Parts 

Consumables  Primary batteries, brushes, bulbs, etc.
Wear-and-Tear Parts Covers, buttons, tabs, etc.
Neglect & Improper Use Damage Blown fuses, cable damage, personalization customization, etc.

 

 

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